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  • I wish I could compliment this hospital. I had my own horrible experience and was not happy when I found out my mom was here. My mom was in the E.R. and treated by Trevelyn on 8/4/2013 around 4am. My mom was very dissatisfied, because no information about her condition was communicated. Things just got worse when she was admitted around 3pm. The entire staff lacked any urgency and real competency. They could not answer simple questions or respond quickly. Her doctor was Dr. Achin, her demeanor is very unprofessional and derogatory. After seeing my mom had Pancreatitis she put her on a unrestricted diet. You can die from Pancreatits and are supposed to fast. Dr. Achin became very defensive when I tried to ask any questions about why my mom was put on an unrestricted diet and admitted she did not know what was really going on inside my mom. But she knew she had early Pancreatitis. She said a G. I. specialist would come and look at my mom and another test MRCP would be performed. We waited all night and no test. I left my information with the nurse and was never called with any updates. I got a call from my dad that my mom went in for the MRCP about 10am. No updates from the nurse! When I arrived at about 12pm. My mom had just gotten done taking the MRCP. I asked to speak to the charge nurse who was Myra and Patient Advocacy. Mrya did not show any concern or care for my mom's treatment. She could not tell me anything. (When the G.I. specialist would come today or not, why I wasn't called by their staff when my mom went in for the test, why we weren't told the MRI machines close at 5pm in admittance and we waited all night for my mom to have the test done). She did call Dr. Achin who could not be reached. Another patron arrived looking for someone to visit and Myra read allowed all the patient names of those on the 3rd floor wing that she had. Is this even legal??? Dr. Achin arrived about 3:00pm on the 3rd floor and could be heard yelling into the phone for the G.I. doctor to come. Although it was unprofessional to yell loud enough so patients inside their room could here it was probably the only thing she did do with any urgency. When she came in to see my mom she had no answers as to what was wrong. She said she had no diagnosis and no plan. I was taking notes as she was going over my mom's vitals and I asked her if she could slow down. Myra was also present. I asked Dr. Achin politely if she could slow down and clarify. Her English is a little hard to understand due to her accent. At this point she started waving papers and said I will give this to you!!! I calmly asked her why she was getting an attitude. She yelled and said she wasn't. I looked over at Myra who rolled her eyes but remained silent. My mom asked Dr. Achin when she thought she could be released. Dr. Achin said if you feel better now. At this point I firmly spoke up and said how can you let her leave without reviewing her test results from this morning and without seeing the G.I. specialist?? Dr. Achin got even more defensive. My mom who has high anxiety at this point said she just wanted to leave because the situation was too stressful. I told her she could not leave until she saw the specialists and insisted she stay. Dr. Achin just left the room. I got my mom to calm down and agree to stay. Outside the room I spoke to Myra and expressed this quality of care was unacceptable. She said, "You are making your mom upset" in front of 2 other nurses and another doctor. I said, "Excuse me you are blaming me?" I said I wanted to speak to risk management and patient advocacy. She called patient advocacy and got voicemail. She said I could leave and they would call me. I said I would not leave until I spoke to someone. She yelled maybe we need to call security and walked out into another part of the hospital. At this point I went downstairs to the main desk and asked to speak to Patient Advocacy. Pat, a women volunteer called and got voicemail. I told her I would wait. About 15 minutes later Barbara Streyle came over. She was very professional and listened to what happened. She immediately knew who Dr. Achin was and described her beside manner as abrupt. At the time I felt she took my concerns about my mom's Pancreatits seriously and genuinely cared. She went up to check on my mom and also to get my cell phone charger. Ms. Streyle said she would get my mom a nicotine patch which my mom never received. Later my dad went to see my mom and said the G.I specialist disagreed with Dr. Achin and wanted to run more tests. After running another test they still could not find anything other than Pancreatits. The G.I doctor told my mom not to drink for 6 weeks and to come back and get another scan then. She was then discharged. Great job Mountain View! Great job!
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