| rev:text
| - My family and I had such an inadequate experience here. It was disappointing. In summary, the items served differ from the menu.
The service was terrible. Waiting was a big part of the experience here. We waited way too long for menus, drinks, utensils, food, boxes, check etc. They need to chat with the servers at Monta and see how it's done. The restaurant was at 50% capacity, if that.
I was particularly annoyed with the drink menu being handwritten on a napkin holder. That's just silly.
We ordered quite a few things:
Mongolian Beef Pancake
Chicken Mushroom Pancake
Spicy Pork Wontons
Szechwan Style Cold Noodle
Beef Brisket with Tomato Noodle Soup
Pork Wonton Soup
Szechwan Chicken
I don't think anyone was impressed. Though I did enjoy my father's Szechwan Style Cold Noodle. It was actually spicy. They strayed from the menu description however, and included peanuts. I would ask for it without, if I ever return.
But the reason for the poor rating is that my dish, Szechwan Chicken was nothing like the description or photograph displayed on the monitor (shredded chicken, carrot, bell peppers, black fungus, and bamboo shoots). My dish contained chicken, eggplant, and bell peppers. It was not spicy either.
So I ask one server if this was Szechwan Chicken and she hurriedly replies, "Yes." After eating a little more, and still being confused, I ask another. The other server rudely says, "Yeah, well, we changed the menu. It has those ingredients now."
You can't change ingredients like that without notifying customers. What if someone was allergic to eggplant? At least be a little sympathetic that my dish was totally something unexpected and offer me another choice.
|