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| - I can't stand leaving negative reviews and saying bad things about other people- especially on Yelp, where it can negatively affect the business as a whole and other people that work there. That is why if you look at my account, I primarily use Yelp to compliment/help people and businesses, not to complain. I did feel, however, after some consideration, that people should know of my experience with Kevin Dorman at Big Tex trailer, whom I was told was *actually a manager who has been there for 14 years*..
I contacted Kevin Dorman around the second week of December to order a custom Wells Cargo trailer. I told him right out of the gate that I am disabled, that I have health problems, and that I only have about two years left in my working life if I'm lucky, consequently, I'll most likely be more of pain in the backside/more concerned than most who just buy a trailer sitting on the lot because money is tight, and I cannot afford to make a mistake when ordering this trailer..but I gave him my word that I'll order from him so it won't be wasted time (I foolishly assumed in good faith of course that he would simply do his job). I also made it crystal clear that I needed to iron out the order details, approve the bid, and pay for the trailer before the end of the year, so that it goes on the 2015 taxes, and gives us some much needed help with our financial situation. Kevin didn't even call and introduce himself, or find it within himself to utter any normal salesperson greeting such as "Oh o.k., sounds like this is important, but I'm happy to help you find what you're looking for,and we'll get it done." Nope, he just started emailing numbers.
I cannot remember the last time I received colder "you're just a number/paycheck to me" treatment from a salesman other than Kevin Dorman. Right out of the gate, I told him I'd prefer to work on the phone, as email would be to slow given the fact that time was of the essence. He never called me. I would ask him time and time again to call me (countless times), and he wouldn't call, he would literally ignore my countless requests to do business like most men do, on a phone. (It actually causes me a great deal of pain to sit in front of a computer and type emails or long notes like this due to the nerve damage in my neck). When my detailed questions were not even acknowledged/answered, **I finally called him, credit card in hand, to buy an $8000+ trailer**, he was short, irritable, he talked about how busy he was, and I couldn't even speak for five minutes.. one of the only things I asked about was "can I have a permanently mounted ladder installed on the front of this trailer along with my generator, a spare tire, and a ladder rack?" The guy gives me an attitude, talks about how he has been there for 14 years, and how he has never even seen a ladder on a Wells Cargo trailer as no one orders them, doesn't even help/research/answer the question, and hurriedly says "I'm not going to remember this and it's crazy busy, can you type that out and send an email?" Back to email. He answered a couple questions, but flat out ignored most. He also told me (ASSURED ME) that I would need to pay an extra $300+ and order an extra 6" of height in the trailer in order to stand up in inside without hitting my head.. after I called Wells Cargo dealer support myself and asked, they confirmed that he was dead wrong, and the trailer wasn't 6'2" stock, it was in fact 6'7" stock, and I had MORE than enough room. Does it stop there? Nope. He had no clue about basic things such as pass through ports for generator cords, there was an item on the bid called "truss front bows" for $100+, and when I asked what it was he said he wasn't real clear on that and didn't understand when it was explained to him.. and kept telling me to call and work with HIS dealer support person at Wells Cargo, so I could literally do his job! It was painfully simple to understand what the parts were for. Now it's almost Christmas, I literally have a few days to get this order right and pay for it, and the guy goes totally MIA. I send an email, nothing. I wait until 3 days after Christmas. Nothing. I call his work, I ask if he is back from vacation. The girl says "I don't think he even took one." I ask for a manager and say that I seem to not be having luck with him, and I'm out of time, and very nervous.. she says "He is the manager." Finally, I also referred to him by his last name when working with Wells Cargo dealer support, and he must have seen the email and not liked it, as he then began addressing me by my last name only in his next email..
On 12/28 after hearing nothing from Kevin Dorman, I called another dealer, Deer Valley Trailer, and worked with Katey. We did business on the phone in five minutes, done deal. She was AMAZING, thoughtful, and actually cared about my business. Do yourself a favor, avoid Mr. "14 years" like the plague and go somewhere where they actually appreciate you.
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