I ordered an arm bouquet of mixed flowers. When I got there the flowers were beautiful...just what I ordered and tied with a beautiful matching ribbon. But then I changed my mind and decided I wanted all roses instead. They quickly changed my flowers and told me it was no problem. :) I have called on The Petal Shoppe for prom corsages, bouquets, funeral flowers, and even a casket spray. They make gorgeous arrangements and their customer service is top-notch. I highly recommend The Petal Shoppe.