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  • Very bad experience with desk front , lady on duty will not name made major mistake,and I never plan to stay here again, in the past I had very many great stays at the hotel but over the years it has plummeted.You never call a customer on their work phone number when you have made a mistake on your behalf. I had to drive back to hotel because I was told I did not give the attendant the currency that I ask change for, she opted to be an investigator and hunt down my fiancee while he was on an important business call, proceeded also to call his office. I do not cheat people so I choose to go back and did not want this person to lose their job if I had made the mistake but I knew what was in my wallet, she obviously was the one that made the mistake. No one ever called us back to apologize either after I voiced my concern.There are many other locations to stay at just drive a little further south down to Concord Mills and stay at a hotel there, you will be more pleased . Also the room was not very clean, and the hotel needs to be renovated. Just a FYI.
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