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  • The worst online billing and customer service ever!! Buyer beware! Better make sure you have double the money for your purchase online. I ordered two pairs of boots that total almost 400.00 dollars which was taken from my account at the time of purchase. Come to find out when the product actually ships Boot Barn goes ahead and takes the money out of my account again. Then after 3 or 5 business days they will refund the money from the time of purchase. I don't know any other online company that has set up their billing this way. Nonetheless a popular big company that of Boot Barn. Most people that work or own horses break even. I am not rich. And had to rush to the bank to cover my other bills because I did not forsee paying double 800.00 for 2 pairs of boots for work that I have not yet recevied. Furthermore my customer service representative was rather rude in the matter stating it was not his problem and that's just how billing is set up. I am very disappointed and hope this never happens to another hardworking ranch hand.
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