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| - Came in with the family on 3/30/12, Fri evening. Boyfriend ordered their $10 plus cobb salad with Blue cheese dressing on the side. After he poured the dressing on the salad and tasted it, he realized it wasn't blue cheese (tasted like rancid ranch) so we sent it back. The manager brought back the new salad and asked again what happened to the first and after repeating it, he actually didn't say much about it. Now we realize the new $10+ salad didn't have any chicken on it so we told our waitress when she finally got around to checking on us. She chuckled at the fact that the manager didn't catch this oversight. The manager finally comes around with a cup of cubed chicken (don't know why it took as long as it did when the chicken, I'm sure, is pre-cooked and premeasured) and before he places it down on the table, he gives the salad a once over, as if to make sure that it, in fact, didn't have any chicken in it. Meanwhile, the rest of us are done with our dinner.
I worked at this location some 15+ years ago as a bartender and server. Back then, if a customer didn't like what they ordered and ESPECIALLY if the order came out with something wrong with it, we were trained to happily replace the meal AND comp it. NOT ANYMORE. NO comped drinks, no offer of free dessert and more importantly, not even an apology!
Wow, has this place gone downhill. There are plenty of other places with better food, better prices and most certainly better customer service for us to ever return to this establishment.
Take your dining out dollars somewhere else!
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