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  • Arrived at 8:50 pm, we were promptly greeted at and sat by a young man wearing glasses. There were about 8 people at the bar, the bartender said hello as we walked to our table. There were 4 tables dining. We were told Heather would be right with us. After perusing the dinner choices on the menu Heather arrived. She asked if we would like anything to drink. I had flipped my menu over and as I was deciding between the house chardonnay and the Clos du bois Heather apparently grew impatient. She said I'll get you some waters in a clipped tone. Not more than 45 seconds had transpired since she had arrived at the table. We said water would be great thank you. She arrived back with the waters and said she would come back if we hadn't decided on entrees. We then ordered the crab and artichoke dip. She did not ask if we wanted anything other than water. I felt as though she was judging us, our appearances, and our financial status. When she came back from placing the appetizer order I ordered a wine and we placed our dinner order. The appetizer was tasty and we enjoyed it while mulling over what Heather's issue might be. While waiting for our entrees we heard a plate clatter to the floor in the direction of the kitchen. We joked that it was one of our dinners considering the amount of time that had passed. 5 or more minutes later Heather comes to tell us it would just be a few more minutes. Ten minutes later she tells us my sliders were burnt on the outside so the kitchen was remaking them. I work in Hospitality as a Supervisor for a large corporation and have heard every excuse for a long ticket time there is. Blaming the kitchen is a servers go-to excuse. Once the food arrived we were for the most part satisfied with it, but still slightly put off by Heather's demeanor. She was not friendly, nor did she attempt to engage in any manner. We were one of her two tables she was serving at the time. We ate quickly and when she came to clear the plates she asked if we wanted dessert. At this point I had decided against dessert not because I didn't want have dessert but because I didn't wish to be Heather's guest any longer. She brought the check, I placed my card in the book and she offered mini doughnuts to go on the house. Too little too late. I'm not saying we will not dine again because the food was enjoyable once it arrived, I am simply hopeful that should we dine again we get a server that enjoys their job and puts customer service first. We left Heather a 16% tip which was generous considering her service.
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