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  • This was probably the worst dining experience I have ever encountered in my life, from the customer service, rude and unhelpful, rushed me to order, I had no idea what to order, it was my first time there. The food order came out not together, my husband got his food at least 10 minutes before me. His food was wrong. We told Hector the manager, he said he would fix it, in which he double changed my card, in which he didn't tell me about until after. In apologetic. It has been a week and the money still hasn't been refunded. So I decided to call, Jasmine answered the phone, I asked for a manager and she said she was. I told her the situation, in which she began to cut me off and yelling at me. She was completely unprofessional, and then found out she is just a supervisor. I've worked in customer service and hospitality for over 20 years and have never experienced such disrespect or been treated so rudely. I highly suggest eating some where else when in downtown summerlin , there are many more restaurants that treat people like guests and don't rush and scream at you.
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