I ordered 2 pastor tacos. Just two tacos for a super hungry 5 year old. Nothing crazy, no giant feast.
Short version:
The cashier failed to disclose a 45 minute wait time. After waiting 20 minutes (with 20+ more to go), I went in, cancelled my order and asked for a refund. The cashier then tried to lie and steal his tip back after I paid in cash and left the change as a tip in good faith.
Long version:
The total was $6 and some change. I have never had an issue here, so I paid $8 in cash and told the cashier to keep the change as a tip in good faith. Little did I know, the guy failed to disclose that it was a 45+ minute wait. A group of 3 guys that were already waiting before us went in to ask how long it would be for theirs, my son and I had been waiting for 20 minutes ourselves, and the guys reported that it would be another 15 at least for theirs.
What the heck!!! I went in and spoke to the cashier, who immediately copped an attitude and refused to acknowledge that he should have communicated to customers about the excessive wait times. I canceled my order and asked for a refund.
He complied and gave me the money for the tacos but THEN he tried to lie and tell me he gave me the change back so he could keep the tip!!! THAT is what really set me off and prompted me to write this review.
I refuse to support a business that has straight up dishonest and sketchy employees.