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  • I had gone to Charlotte Eye, Ear, Nose and Throat and got a full eye exam but my eyes are not adjusting from near to far as often happens after 35. So when I correct for my nearsightedness it ruins my ability to see near. They tried monovision but I just couldn't get it to work. I was curious if torric lenses might work for me and I decided to ask some questions at horizon eye care before I made an appointment to make sure they were the practice for me. I knew they would not trust the exam I already had and would make me pay for a whole new one. I asked to speak to someone before I made an appointment for the full exam and everything. The woman who fits the contacts came out and seemed very annoyed to have to answer my questions. I just wanted to know if they sell torric lenses, are they even an option with astigmatism, has their practice had success with the issue I am having... perfectly reasonable questions. It would be super annoying to pay for another whole exam and waste my time just to find out that it doesn't work for astigmatism or has a low success rate or something. She was very short and kept saying "it just depends on the individual." Well obviously it varies by individual. She could have said, "we have had good success generally with astygmatism and torric," or no if that is what happened with the other contact fitter we probably wont be able to help either, it works in about 60% of those cases...." Not how a business should treat potential clients... Rude and very unhelpful. Go to another place where their goal it to help their clients. Ruins your day when someone acts like that!
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