Outland is an enigma for me. I have had both good and bad experiences there; however, lately, the shop has gotten much better. The new staff that I have run into are very knowledgeable and don't treat me badly because of my age (I am 21). There are quite a few hard to find cigars there, as well as a decent selection of pipes. I have sat in the lounge before, and it is very nice, although it is private. I will be coming back to get the hard to find cigars that they have.