Our pool vacuum wasn't working properly so we went to Leslie's and spoke with Darren about getting a new vacuum and he advised we bring in our old one to make sure it isn't something simple to fix first. We did get it and brought it back same day but the repairs were going to be more than worth it so we did buy a new one. Darren went over the rebate with us and completed the form for their part and advised we would be getting $35 in Leslie rewards also. Darren was the only one working but he addressed each customer that came in and let them know he would be right with them, he provided excellent customer service.