We paid a year in advance. After 12 months we received a late notice along with a $10 late charge instead of a bill. I called to find out why no bill and was informed they do not send bills but they do send late notices. Asked to have the $10 late charge waived and the manager refused. Common courtesy and a good business practice would have been a simple email or phone call to remind us of the renewal.
The part that really made no sense was the willingness to waive the $10 late fee if we went on monthly autopay. My intention was to pay for another year but instead she was insistent on making that extra $10. This is a huge customer service fail on this facility and will probably result in us moving our stuff as we only use the locker to store files with no monetary value.
There was also a break in to multiple units a few months ago. We were fortunate as there would be no interest in the files we store however multiple lockers were entered. I am not sure if the others were so lucky. Be careful what you store at this facility.
This company should take the opportunity to learn from this customer service failure as a year in advance worth of rent was lost for $10 AND you now have a very dissatisfied customer.