I got two salads here after arriving at the holiday inn late after traveling all day. I called from my room and they told me that it would take 20 minutes. Well I walked over to the hotel room after 17 minutes had passed and my food was not ready for another 15. In fact, I'm not even sure my order was taken. Even though it was dinner time, there wasn't anyone inside so I do not know why the service was so poor. The food, however, was great.