I've got a friend who loves this place: everytime we go there, I wonder why. I'll grant that the place seems clean and the staff are friendly enough. However....
1. Not spicy enough...ever. It doesn't seem to matter how I instruct the server, my food always comes out at "slightly above frozen General Tsao's Chicken" level. It's as if they're rationing chiles there.
2. Ridiculous payment policy. Seriously, how shortsighted a business decision is it to refuse to split checks? I go out with a group of 4-5 other poor students. There's no way any of us is in the position to pretend to be a Rockefeller and buy lunch for the whole table. This is just a dumb policy.