I've been going to this salon for years and never had an issue with my hair being TRIMMED like I ask them. That's until I went this past Saturday. I specifically asked Michelle to trim or dust my ends because I've been growing my hair forever. My hair was almost to my bra strap or halfway down my back. When I left with hair barely is a few inches below my neck. Talk about a setback. I told her that and was highly upset. Michelle insisted she only cut an inch....well that would be great if I hadn't TOLD her I only needed a dusting of my ends. I go religiously to get my ends trimmed every 3 months just so I wouldn't need 3-4 inches. cut. I won't be going back here. I'll find one person who knows the definition of a trim. If you want to keep your hair don't go see Michelle for sure.