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  • This place is a JOKE and they don't deserve a 10th of a star! Went for a school sports physical for my daughter. I researched THEIR website prior to going in. Their website clearly says the physical for school sports is an "affordable physical" at $25.00. It does not state anywhere that a coupon is needed or its any kind of special or discounted rate. The moment we walked in and I told the incompetent receptionist that we were there for a sport physical she immediately said its $50.00. I looked at her and said that isn't what YOUR website says and she asked me if I printed the coupon...again their site says nothing to the effect because had it said that I would've looked for the said coupon and printed it! Next after doing their paper work I turned it in along with the paperwork I had to print through the schools website linking to registermyathlete.com. We waited...next she tells me the packet was 'missing' documents. I stood up, pulled up the website to show her that what I printed matches exactly what I gave them but she continued to tell me that I'm wrong. Okay little girl...so I asked her if they offer sports physical paperwork or can they offer me 'what's missing'? She told me no but that she would check with the Doctor...a few minutes later the medical assistant came out to tell me the paperwork is wrong and there's nothing they could do to accommodate me. I told them that since I've showed them what was on the site could it be that they only require what was in their package online and it may be 'incomplete' to them but it satisfies the schools requirement since that is where I obtained the packet. She said "ma'am it's incomplete and if you send it in then you're sending in an incomplete packet" (thanks for being condescending). So here's my take on the deal regardless of the packet being incomplete or not...1. Their customer service is HORRIBLE 2. Don't look for ways to say no, try and be helpful to find a solution 3. Don't lie about prices because that is a total bait and switch (another person came in and left when the receptionist told them it's $50.00) 4. Being argumentative is extremely unprofessional and to have that type of conversation out in the open for the other patients to hear is degrading and embarrassing 5. If you don't have a Dr. on staff then you should've said that to begin with because I believe that is what happened! It was easier to try and make an ass out of me instead of saying there's no one on staff that can legally complete the paperwork. We will NEVER walk in that establishment again and as a matter of fact we will never use any urgent care brand either! If you offer a service at a certain price then honor it and have competent staff that will help solution not be part of the problem! We can afford the $50...that isn't the point! Sorry our $25 wasn't good enough! An hour of our lives wasted...thanks!
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