Based on a review and photos on Yelp, I was weary of the "older" lady. The place was packed since it was V-day after all. To lessen my wait time, I selected "no preference". Lo and Behold, the older lady was my threader. I took a deep breath and just informed her to NOT shape my brows, just clean up. I was so nervous. After she was finished, my brows were actually nice despite 1 minor mistake. I used my yelp deal, and got $1 off my service. For the cost, I would go back. Be clear on what you want and show a picture if possible.