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  • This is a story about a home warranty nightmare. This company was set to my home; a home which has been without AC, in Phoenix, in 108 degree weather for about two days. Just for starters, got the typical window of 12-4. At 4:10 I got the call that he was on his way and between 20-30 out. 1 hour, 5 minutes later he shows up. He does he typical stuff with my roof AC unit. 45 minutes later he knocks on the door asking for a check for the service call. A long blank stare ensued. Even longer. It continues. Finally I ask if he is going to tell me what's going on with my unit. More of a blank stare followed by, "it's shorted out, you need to get it replaced." Replace what? How long? Any short term solutions? Nothing from him. After a vary odd conversation he tells me the compressor is out and that I will need to get with the warranty people to decide how they want to fix it. After explaining to him that I thought that was his job, he basically gives me the, 'neh' and leaves. I'm now 24 hours removed from the service call and still without AC because the tech never delivered any report to the warranty company. They left numerous messages, as have I, as did my wife. Not a single reply. So, it will be another couple of nights in a hotel with my wife and one year old child because this lazy-ass tech couldn't call in his two line repair report as they are suppose to do directly after completing the call.
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