I really want to give 5 stars because my provider Helen is simply amazing, but twice this month I was turned away from my appointment (that I set up a sitter for my two kids for ) because of a discrepancy with my insurance. Which when I call my insurance company (Tri care) they assure me there is no issue, and that I should probably find a new office if this is going to keep happening. I literally am turned away and when given a number for the administrator or biller(Lauren I think is her name) no reply is given for my messages, and no help further. I'm tired of finding sitters, getting there to only be turned away and in turn feeling more anxiety than before I even got there.