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| - My husband and I went to VH Spa for our anniversary. We used a TravelZoo voucher and had massages and facials book. At the time of booking, they told us that we could substitute other services if we didn't want the facial. Upon check-in, we were only given one other alternative, foot reflexology, and only one of us could do it! So my husband decided to do the facial, since I don't trust anybody touching my face. We both thought the massages were just okay. I really don't think the massage therapists are trained very well there. Mine for example would rub the top of my feet more than the bottom, not very relaxing. She also spent a lot of time in weird areas when I told her that I my shoulders are the problem area. She also seemed to have an attitude. My husband and I get massages often and we are usually pretty happy, but the techniques at least my therapist used were terrible. In fact, she hardly even tried to work on my knots, despite being a "deep-tissue" massage. It was supposed to be a 1-hour massage, but instead she only worked on me for 45 minutes. Then we started the foot reflexology, which was very strange. I asked her if we could cut it short and work on some of the knots in my neck. She didn't seem to pleased about that but agreed and proceeded to very strongly rotate my neck, as if trying to prove a point or something. Overall, it was not a great experience. The spa facilities are also lacking. Not the serene, relaxing experience we were hoping for. I would recommend checking out the Montelucia or Sanctuary spa for a real treat. Will definitely not be going back to VH Spa.
UPDATE: I have reviewed the Manager's response and have some comments. First, I was not aware that getting a massage in the same room as my husband would be considered an "upgrade." If this is something that you would normally have to pay extra for then I would definitely NOT recommend doing so. Second, I have received numerous prenatal massages, all of which have been much better than the service I received at VH Spa. If their policy is to not treat pregnant women to certain services, then I'm still not sure why they allowed me to change my facial to foot reflexology when we arrived?! There was never any mention that I would not receive normal service because of pregnancy. If the policy is not to allow deep tissue or foot reflexology, this is the first I'm hearing of it. My husband also felt his massage was weak and lacking skill, so I'm surely not the only one. My massage was terrible, there really is no excuse for it. I seriously wanted to leave halfway through. Massage is highly recommend to relax and soothe pregnant women and this one fell very short of the mark. Third, the voucher I purchased was for a 1-hour massage, as such that is what I expected. Instead I was given a 45-minute service. Overall, the service was lacking in more ways than one and the fact that a manager would use pregnancy as an excuse for the lack of service/attitude I received makes my desire never to go back even stronger. Would much rather find a place that pampers pregnant women rather than using pregnancy as an excuse for poor service. Lowering my star rating to 1 based on all the above.
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