| rev:text
| - Meh... I have 2 locations near my house.
I normally go to the other one. There are many times when they are out of the types of bagels that I wanted much earlier than expected. So today I tried this other location. The selection here was pretty bad too.
To be clear, it's not like I'm showing up 10 minutes to closing time and expecting a full selection of bagels. I'm showing up a good 4 or 5 hours prior to closing and finding a very very sparse selection. I understand that they don't want to have to throw out too many bagels at the end of the night, but they also have to understand that if customers are consistently finding little to no flavor choices available, they may stop coming in altogether because they're tired of making the trip only to be disappointed.
In addition, the layout at this location is strange. When you walk in to buy bagels, you have to look at the case where the bagels are to see what kinds they currently have, right?
So I assumed that was where you would also order said bagels. Evidently that is not the case.
After myself and the two people behind me stood in front of the bagel case for probably 3 or 4 minutes with no greeting or assurance that somebody would be with us (despite 2 or 3 ppl working there & clearly walking past and seeing us), the guy from the cash register around the corner yelled out that he would take my order over there when I was ready.
I walked over asked him if the selection was limited to what was in the window, or if they had any stock in the back. He said it was just what they have in the window. I told him I want a Baker's Dozen box, but due to the limited choices, I suppose I now needed to go and count bagels in the window so I don't order more than they have. He seemed annoyed.
I'm sorry that bothered him, but how can I know how many of each I can order if I can't see how many are there? I don't know why they take orders at the register instead of at the bagel viewing case, but I really don't feel like it's unreasonable for me to want to stand where I can see the options instead of walk back and forth counting bagels and ordering.
He reluctantly walked over to the bagel area with me. I told him I would take all 6 of the asiago bagels they had. I had wanted more but since there's no stock in the back that's what I would settle for.
He responsibly walked over and asked the people making sandwiches if they would need any of the 6 asiago bagels. Nobody claimed them. He took them all out for me and I ordered some plain ones and a pretzel one to finish my box. He again seemed annoyed when I asked that my bagels be sliced.
Just so we are clear, it's not like they have to slice each one with a knife by hand. They have a magical bagel slicing chute where they just throw each one down this tube and they come out sliced.
As he was slicing my bagels, one of the people making a sandwich told him that they need one of the asiago bagels out of my box. Yes...this was a person who had JUST been asked if they needed any of the asiago ones before he got them for me and nobody seemed to.
So now he takes one of my asiago bagels out and tells me that he's sorry but I'll have to choose something else. I considered walking out right then and going to my normal Einstein location at this point. But then he offered me a six cheese "gourmet" bagel. I look in the case to find out what that looks like and I can't find one so I ask. He looks around and guess what? He can't find one either. Turns out they're out of those as well. Of course...
The only reason this is a 2-star review and not a one-star is that I asked if I could just get a green chile bagel even though they are gourmet as well. He agreed, and even threw in a 2nd green chile bagel for all the trouble.
At the register, he made sure to let me know that normally a green chile bagel cost more but that I would not be paying that because it was his fault. I appreciate the gesture, but paying $0.60 less or whatever it is for a gourmet bagel really wasn't worth the negative aspects of my experience at this location. I guess I'll stick with the one I normally go to. I'll just try to show up sooner so they aren't out of everything.
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