staff not trained to take passport photos. had mine taken, came out with a blackish/ dark background. explained to the person at the photo center that it's likely to get rejected and i politely requested it to be retaken again. lady at the counter became very defensive, said its the manager who took my photo and she cant do anything about it. she said if it gets rejected bring it back and they will repeat it. I told her its not convenient to go to a passport acceptance office and be asked to comeback. but the lady still declined to retake my photo. I just had it retaken somewhere else. make sure you ask the photographer if they know what he/shes doing before getting your passport photo here.