I very happy with my dryer vent cleaning service from Ben and Paul last week. I received texts and emails with the names and photos of the techs about a half hour before their arrival, which is an awesome step for security and peace of mind. The techs also gave me a call and introduced themselves before they even arrived in my neighborhood. Nice touch!
I own an older condo in central Phoenix, and venting codes have changed dramatically over the years. These guys took the time to determine exactly how my vents were laid out, explained the pros and cons of the design, and provided a no-pressure estimate for updates. Ben and Paul were incredibly professional, and I felt completely comfortable with them in my home - they kept me updated as to their progress as they worked and explained the mechanics of my system without being condescending or engaging in a lot of side chatter. Honestly, these guys could teach a lot of service staff a thing or two about professionalism and courtesy.
The one hiccup in my experience was that the pricing on the website does not accurately reflect the pricing tiers that are available. Make sure you get the central office on the phone once you submit your scheduling request to get a more accurate quote. While the discrepancy seems like typical interoffice information silos (any big business has them), it's frustrating to be quoted one price when you schedule your service and then be told something different over the phone. Sears web team - get your site updated to avoid the appearance of a bait & switch!