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| - Two things that I can't stand are hidden fees and power-trippers. At this Budget location, you get both.
I just moved to the neighbourhood and was very happy that this location was so close to my place. I've rented there before and the staff had been friendly and the price was right. A lot has changed since then.
The pick-up was smooth and weekend staff were reasonable. My cargo van was messy when I picked it up -- not a problem for me, it's a cargo van and I expect a bit of a mess. The one day price seemed good $80 / day but that quote didn't include the required commercial insurance (+ $30, fair enough).
However, when I returned, the weekday staff demanded to see my gas receipt. Apparently you have to supply one, though I've never been asked for one before. So, I got charged a service charge -- not because the tank wasn't full (they didn't dispute this) -- but due to lack of a receipt. When I pointed out that this receipt requirement wasn't explained to me when I picked up the van, the service guy (Barry) called me a liar. It's also nowhere on the contract (though it might be in the small font folder that holds your contract).
Barry also demanded that I clean up the cargo van. Although I was initially happy to comply (I added a bit to the existing mess), I wasn't going to stick around after his insult.
Oh, and did I mention the $5 parking charge?!
So, $170 total for an $80 quote on the rental. Plus, a bit of abuse from Barry (free of charge).
If this doesn't sound like the type of experience you want here's some other car rental places in the area:
http://www.wheels4rent.ca/ -- On Nassau, has trucks but closed Sundays
Enterprise Car Rental at Bay and Gerrard (on Bay, south of Gerrard)
-- Haven't tried this one
Hertz Car Rental at Bay and Gerrard (on Gerrard, north side, east of Bay).
-- I've had good experiences here.
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