Incompetent. I signed up for auto-pay for my APS bill, which is no longer the same amount every month now that I'm off the equalizer plan. It would really be nice if they could notify me of the amount but no.....too much trouble, I guess. Then, they didn't pay the bill until two days after the due date. By then, I'd already paid manually, so the payment went out of my account twice.
This is on top of the many times their ATMs don't work, or the ATM won't accept deposits after hours. I don't like banks but I think a bank is the better alternative.