Ice cream is decent - not very creamy. The puff waffle would have been good if it was fresh. Mine was rather stale and cold. My ice cream has also been sitting so it was more waffle and milkshake. I ordered strawberries and got maybe 5. I waited a little over 20 minutes for two simple ice creams? No way. Also over priced. Will not be coming back. Customer service is so important in these fun and cute ice cream places but everyone in them seemed very miserable and like we were pestering them. Also, they took it upon themselves to decide my order was to go so i got served in a foam container?? definitely prefer cold stone to this place. Sucks because I had really high hopes as the photos look so good. Called the shop to see if this can be rectified but of course, they don't answer their phone either. What a joke company.