Honestly, the service at this Pita Jungle is the worst. There's always something wrong. (And yet, we keep coming back). The first bad experience was when we asked to move tables because ours was dirty. The server audibly sighed and acted as if it was a huge hassle. The second bad experience was when they brought us the wrong food. Bringing chicken to my vegan friend never ends up well for him or for the wait staff who has to bear the brunt of his fury. The third bad experience happened on the last visit. Dirty cups. Gross.
The food is the same as other locations. Mostly delicious, but often the food is inconsistent. The potatoes are usually tasty, but always come out to varying degrees of doneness. Same with the lentil soup, sometimes it's thick, sometimes its thin. I like the Mediterannean Platter and they get kudos for allowing substitutes (since I don't like their baba ghanoush.