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  • Ordered dinner from Grand Italia at 7:00 pm using Grub Hub. Estimated delivery was 7:55-8:05. At 8:35 I called Grub Hub customer service; they said they would check on it and text back. Received text 10 minutes later that the "restaurant has not started making the order yet, but would start it now, though it would be another hour and ten minutes," and that Grand Italia wound refund us $8.09 (and Grub Hub was giving us $25 in free food too). The fact they had our order for an hour and 45 minutes and didn't even prepare it is OUTRAGEOUS. Then, the audacity to offer to only discount 8 lousy dollars when it's their fault (not GrubHub's) the meal didn't exist. The business practices of Grand Italia are ridiculous and absolutely unbelievable. There is no food tasty enough to compensate for this lack of regard and carelessness by a business.
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