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  • When I walked into the hotel and they couldn't find my reservation I should have taken that as a sign to find another hotel, however given I am traveling across country with two cats and the Crestwood is "pet friendly" and it's a holiday weekend in Las Vegas then I decided to stick with my reservation. That was a big mistake... On the plus side and the reason for one star vice zero (besides the fact you can't actually give zero stars): The front desk staff was very friendly as were the maintenance staff that had to be called once going into our room and finding out the toilet doesn't flush properly. The toilet eventually flushes, though it needs some prodding and patience. Now for the negative: The chain's flier says "Always clean and friendly," but methinks not. The hallways smell of old cigarettes, the toilet was dirty (perhaps because it doesn't flush properly) and the room actually has cockroaches. I realize cockroaches are everywhere, but really? They are charging me a $50 pet cleaning fee for one night. I feel like they should pay me a fee to watch their cockroaches. We did check for bedbugs and see no obvious signs. Hopefully in the morning there will be no marks they are actually here given we've made it across country through multiple budget hotels without picking any up. You do get what you pay for, so I made the mistake of paying for this roach infested motel. Please don't make the same mistake.
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