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| - Ganser Company is BY FAR the most despicable and dishonorable company I've ever had the misfortune of having to deal with. My disgust with their service and the way they've treated my wife and family is truly visceral.
We were duped by their brand and flashy showroom and their claims of quality service and accountability. Here is our experience.
We signed a contract for window replacements in August, 2014, and put $11,000 down on the project. Emails from Ganser state the project would be finished ("at maximum") in November. We knew nearly immediately things were being mismanaged, as we emailed and emailed and heard nothing from Ganser about our project until late October, when we learned we got a new project manager (our first was fired), who started yelling at my wife when trying to find out when the project would even begin, or if they could prove they even placed our order.
That project manager was fired, too. The agreement we signed with Ganser states that they will start the project within 90 days. Our third project manager, reached out to us and asked us to sign a change order 92 days after we signed the contract to extend their window to work on the project. We did, hoping for a fresh start. They said then they'd likely get started in December. That month comes and goes. My wife's fed up, she's washed her hands of dealing with Ganser. She feels like they aren't treating the project fairly because she's a woman. She asks me to deal with them from now on.
Fast forward to January 20, 2015 -- 5 months after we signed the contract. Ganser finally shows up and we learn then that they ordered the wrong French doors, and two of the windows Ganser ordered the manufacturer doesn't even make. We'll need to wait longer. In addition, Ganser removed one of our windows before realizing the new one was broken, so we had a piece of wood over one of our windows for more than a week in the freezing temperatures of Wisconsin winter. I am told by my project manager they'll do something about my experience on the final bill.
On March 20th Ganser finally completes the project. Our two and a half month project took seven painful months -- more than half of a year.
Here is one of the most shameful actions of this whole debacle that really disgusts me. I have two 9 year old girls and a dog, who frequently play together in our yard. Ganser, who claims to be a family-friendly business, took no responsibility or showed a single sign of concern for my family's safety as I picked up and filled a grocery bag full of rusted nails, dangerous screws, sharp glass and shards of plastic siding I found all over the yard, just waiting to slice or puncture a paw or child's foot.
No accountability, no responsibility.
I asked for a price adjustment, in recognition Ganser didn't deliver the quality customer service or experience that I was paying for. I then learned I have a new project manager (my 3rd one had left the company), a brand-new employee who had been with the company for two weeks to discuss my displeasure. The poor kid took copious notes as I shared this story, and gave him my bag of glass, nails and shards for him to share with owner Travis Ganser as physical proof of the type of service I received.
Three days later I received a notice by Certified Mail that Travis Ganser intends to file a Claim for Lein on my house.
A truly revolting experience from start to finish, from August to March. I strongly urge my neighbors, friends, and others to look anywhere else if they want a company who will respect and treat them fairly, care for their safety and one which they can trust.
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