We've had several warranty repairs done here and Mike Hulsey was so easy and great to work with. I can't imagine the stress his job carries!! He has so many people that want their units fixed immediately, and like others, our RV is our home which adds to the pressure to do it perfectly.
Warranty work is never quick or easy. Pictures have to be taken with paperwork to fill out to send to the factory. They have to approve the work before Camping World can even touch the repair that needs to happen. So getting upset about length of repair time is silly unless there is an extreme amount of time taken. Really anything less than 2 months is reasonable. That was a hard fact to learn with our first RV. But it always got fixed and Mike is friendly and knowledgeable. He kept us in the loop on repair status.
We recently had a towbar and baseplate installed and we are excited to hit the road and test it out. Thanks Mike!