| rev:text
| - This review is about the LOUSY/ INCOMPETENT customer service I received while ordering my engagement ring on KOHLS.COM. This started on March 9, 2015. My mother agreed to order my engagement ring by request of my fiancee from Kohls.com while it was on sale so that we could get the wonderful sale price and he could just pay her for the ring. It was a 3000.00 Simply Vera Vera Wang on sale for 1050.00. What a deal, right?! Yeah, we thought so too. So my mom and I called, spoke to a rep named Jessica, who took the order, told us it was good to go and it would be in my mail between March 13-18. My fiancee and I checked the mail each day impatiently (because even after we get the ring, we have to take it into the Kohl's store so they can then send it out to be sized so that's more time that I have to WAIT for my ring). On March 16, I called into the customer service line since I never received a confirmation email or tracking number as was promised. I wait for 24mins before they answer the line and speak to Jennifer who informed my that our order was rejected. In shock, I ask why. She informs us that the idiot who placed our order put MY name on the billing address that matched my mom's card. So even though my mom's credit card company approved the charge, Kohls.com's fraud department rejected it. Furious at this point, I ask why I wasn't notified. No one knows. Great. So Jennifer gives me an additional 50.00 off the price and places my mom and I on hold while she cant figure out how to make the charge go through on my mom's credit card. Then at the 59 minute mark, the call goes into the after call survey. She disconnected. And guess what? No call back. Perfect. I call again, speak to Kipp. He fills out all the info, takes 100.00 off for the inconvenience and got my mom's approval to charge the card. He says all is good to go and I say great and ask for a supervisor. I then speak with Jim. I tell him about this awful experience and he says he will pull those calls to find out what happened and do some agent coaching, he's so sorry, etc... Great. The next day, my gut tells me to call to check on this ring after all the hassle. Good thing I did, cause guess what?! It was REJECTED.. AGAIN! No one actually ever explained to us why this time either- just that it's their procedure to verify since it's a large amount of money. Ok, but then why did no one question it when we ordered it to begin with. Shouldn't they just automatically send us over to fraud so we can clear it up right away instead of having to go through this mess? And how the HELL do they know who's calling anyway?! Anyway, I get transferred to the fraud department where I am advised by Romero that he can ONLY talk to my mother and then his supervisor, John, who advised the same thing (And by the way- this is the ONLY consistency among the Kohls.com representatives). I ask him why she needs to confirm AGAIN that this is our order and he says there are no notes that she has called in to make this order. Are you kidding me?! She placed the initial order herself! Then she was on the line each and every single time we talked to these morons! I asked him to pull the call and he looks for it but their 'systems sometimes cant find the calls' so I was out of luck until I could reach my mom. She calls me back and I call into the fraud number John provided me with and spoke to the most unprofessional, rude woman named Vanetta who refused to speak with me even though my mother was on the line. She continued to call her hon and speak over her and me and then talked about me in the 3rd person as if I wasn't even on the line saying, " I'm sorry I had to agitate your daughter and congratulations on the wedding." We asked her for the corporate office phone # and she said she could find a # for us. My mom asked her who the CEO of Kohl's is and she said she 'didn't know which one would answer." So, she placed us on hold for 17 minutes while trying to figure it out. I Google search the CEO, found a name and number to that office in about one minute's time. She FINALLY came back to us and still had no clue what she was talking about so we asked her if our order was good. She said yes the order was cleared 'forever ago.' Forever ago?! NO. Forever ago would've been on March 9th when we ORDERED IT!! We asked her how soon we.can expect an email and she said 15mins. So we hang up with her and I call back into customer service and request a supervisor. I got Jim again- the same guy I talked to the night before. HE told me it had been cleared by fraud the day before. Huh. Then why did we just spend an hour and a half on the dang line with FRAUD?! HE said he was sorry and that he had no words. He told me he would call me to let me know when it was in fulfillment. He did. I called the next day to check. Then I found out the email address was wrong. Sigh. I had to have mom call in to change it, but today we find out it cant be changed so no email will EVER be sent. So, still no ring
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)