Unlike others, I had a great experience here. As soon as I went in, I was greeted and assisted by a nice British woman (Zoe?). She took the time to explain everything about linens and helped me choose ones to my taste and price-range. The store is not cheap by any means, but on the other hand, you will have linen which will last you years to come. I went back the next day to buy a duvet and cover, my experience with a different salesperson was just as good.