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  • Not at all happy with my service from this Nissan! Very slow and very sloppy. I showed up for a 10am appointment for a safety inspection. They told me their emissions test wasn't working and they would have to take it next door for me to do that and that the whole process would take about 3 hours. They said they would vacuum it as part of the servicing. I said ok. I went and waited in their well-equipt waiting room for the following 3 hours. At noon they called me and said my car had passed inspection except for the wipers which they had to replace-$70. I said ok. They asked if I wanted to do the emissions test even though it was next door. I said "yes- I want to get this finished today." I went back to waiting. At 1pm they told me my car was almost done but whoops- they actually found a tiny crack at the very bottom of my windshield they hadn't seen before and now it won't pass the inspection unless I get it fixed- another $60 and they can't do it today. I sighed and said ok fine. They say my car is now being washed and will be finished shortly. I go up to pay. I wait. I wait some more. I go get coffee and wait some more. An hour passes before the car is given to me. Oh and guess what? They never even took it to get an emissions test like they said they would an hour ago!! I get in and realize it hasn't been vacuumed at all! I call and they tell me come back another day when I'm in the area for vacuuming. I say "I don't live in the area, I want this done today." I take it back and wait about five minutes and they announce to me- yep it's all done! I was shocked when I got into the car. My matts were sopping wet and there is still stuff all over the floor. I called the attendant out and showed her some of the dirt and she said "oh it's only a general vacuum and they can't reach in the nooks and crannies between the seats to clean the fries and such that have fallen. You have to pay for detailing if i want that." Well, the back seat and trunk hadn't been vacuumed AT ALL. I took photos of it because it is laughable they are trying to tell me they vacuumed. Considering I dropped $400 at this location and four hours of waiting, I would have expected at least a vacuuming, especially after I came back specifically for that. Absolutely terrible service that took nearly 5 hours and wasn't even complete! I felt bad for the girl at the front desk who was obviously very nice but this service is unquestionably awful. Only go here if you have an entire day to waste and are ok with shoddy service.
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