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| - My first experience with this location was amazing. I tried their Cajun hot traditional wings (extra crispy, extra wet) with fries which were both to die for. However, this review is based on my second visit and the treatment I received from the "general manager" Stephanie. I wish I could give 0 stars.
I took 4 of my family members that were from out of town to try this place, I had been raving about it. Upon arriving last Saturday, their systems were down and were only taking cash. No problem, things happen. We went to the Walmart ATM just down the street to pull out cash and my car ended up getting backed into by another car. 45 minutes after dealing with the car accident, we were back at ATL wings.
I went to order my Cajun hot wings and they were out of that sauce. My annoyance started here. I then settled and ordered the regular hot wings extra crispy, extra wet, with fries. My family proceeded to order and when I wanted to go to the bathroom, it was out of order, JUST like it was 2 weeks ago. My whole family wanted Pepsi, the dispenser was only dispensing clear liquid. When we notified the employees, they told us, "they'd take care of it right away." We never got our Pepsi that day because the employees never changed the dispenser.
Now for the food. My wings came out neither extra crispy nor extra wet. The fries tasted like they had been sitting for 10 minutes before served to us, and my sisters order was completely wrong so she had to wait another 20 minutes for her correct order. No employee showed a sense of urgency here OR compassion. We all saw an employee sitting on the counter that contained he ketchup, wipes, and silverware eating wings while we were waiting for my sisters food.
I called to speak to a manager, Stephanie, and explained my experience with that location. When I told her the bathroom was out of order, she told me she had been out of town and couldn't get to it. So when I asked why it had been out of order 2 weeks prior, she proceeded to tell me, "we get a lot of homeless people coming in and out and using the bathroom and it's hard to keep track when we get so busy and we had someone almost overdose there was blood everywhere it was so horrible." I am all for compassion, but that is not my problem. When I asked about the Cajun hot and the empty Pepsi, she told me, "we hire a lot of young and inexperienced employees so they just don't know sometimes and I'm honestly like the nicest person that works here so I wasn't there the day you came in hahahaha." Honestly verbatim. I wish I had the conversation recorded for evidence.
DISCLAIMER: I HATE writing bad reviews on yelp but I tried to reach out to get some answers and Stephanie was full of excuses and started to raise her voice with me when I asked what her excuses had anything to do with running an efficient business. She is very unprofessional and rude. Take your money and your stomach somewhere else.
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