I had a terrible experience. I went to apply for a membership and the lady on the phone pretended to be nice . She told me something about a 2 week free membership and lied about them having sports equipment and supplies. I explained that I was going from Bathurst and Lawrence and she was all " yes we definitely provide everything. " So I get there and ask for a squash raquet and ball and the desk lady was very rude and disrespectful. She made fun of me and told me off. I had to complain back to head office about her lying to me. The experience was very frustrating and upsetting.