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  • I need to report to a manager about the lack of care we have received lately. I left a voicemail at 4pm on Friday 1-5 and my call was not returned until just now (1030am on 1-9). IT'S TUESDAY!!!!! TUESDAY, 5 days later.......A vomitting 10 month old should at the very least get a call back the next business day (Saturday, which you are open for same day sick). We also had our time wasted last visit- on 1-4, Dr. A had seen us 12-30-17 and said to follow up the following week but when we followed up (1-4-18) he didn't seem to recognize us nor did he answer my questions about allergies, and coughing. To continue zyrtec? What about his testing, did you receive the info from Phoenix Children's yet?We mostly got the brush off. The clinic is obviously extremely busy. BUT that is NO EXCUSE for lack of care. I am a first time mother who expects to get a return call. Dr. Thomas is the only one who has ever returned our calls in a timely manner. Agave is a money making kiddie mill. I have just gone in and around and out so many times and feel as though the actual care of my child isn't a concern. Agave checks their boxes to cover their rears but hasn't actually shown us the type of care we deserve. As a pharmacist, every patient gets 100% from me, it's too much to expect the same from Agave.
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