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| - The bottom line is that the Juhl appears to be pocketing at least $150 extra from each tenant, due to duplicative charges for cleaning on both move in and move out.
When I moved in to the Juhl, I was told there would be a $150 cleaning fee for the unit. Steep for a studio, but I agreed. Recently, upon completion of my lease, I was told there would be another fee ($165) for cleaning the unit again (in addition to basic wear and tear costs, e.g., carpet cleaning).
Leaving aside the fact that the unit was left in just-cleaned condition, I asked whether this meant that the new tenants would be paying $150 to clean an already cleaned unit.
The answer I received was that the original fee, described to me by Amber as a cleaning fee, was actually "titled as an administrative fee." The second fee on move-out, was a "cleaning fee." Unfortunately, this is a non sequitur. Nomenclature notwithstanding, the fact that the Juhl may be pocketing extra funds from their tenants strikes me as dubious at best.
My request to Amber was that we split the "cleaning fee." But since they had my deposit, the Juhl took out the entire cleaning fee. Their only response has been to re-assert the "adminstrative" vs. "cleaning" fee distinction. This is no distinction at all, especially when people are paying twice to have the same unit cleaned in the space of days.
I didn't love living at the Juhl, but I didn't mind it. I even appreciated the employees at Juhl, who are basically helpful people. But I was worried about the process of dealing with a large apartment management company such as the one at Juhl, and from the evidence, I think I had good reason to be.
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