I, too, am confused about all the hype this place gets. Be fair warned...we waited 20-30 minutes on am early Friday morning to be seated. I wasn't prepared for the additional 20-30 minutes after we ordered to receive our food!!! If you're really hungry you'll have to wait - which may be good because their portions are huge.
I made the mistake of ordering the side of egg and potatoes with my pancake. Trust me, the pancake alone is plenty big to satisfy your hunger. I ordered the blackberry granola pancake and liked it. My husband ordered the chicken. The biscuits are huge and tasty.
For the wait and quality of the food I don't understand the hype. Maybe it's the portion sizes? I found the food to taste right on par with other diner food that is cheaper elsewhere. But it stays packed with people!