What an honest man! My GE spacesaver microwave took a dump after 10 years. I called Song and he told me it was most likely the magnetron. To repair would be equivalent to the cost of a new microwave. He gave me suggestions for a new purchase and that he would come to install if need be. His honesty has made me a new customer. I now know where to go for appliance repair with no fear of getting ripped off. Thank you Song!