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| - Being located right in the middle of the Grand Hotel is perfect! I stayed at The Fremont Hotel and wanted to try this place out for brunch. PLACE AN OPENTABLE RESERVATION. We made the reservation for 12:15 and arrived at 12. When we got there the wait time for anyone who came up to the front had to wait over an hour without a reservation already placed. Since we had a reservation at 12:15, we had to wait only 15 minutes, we played slots in the meantime.
Downfall, we went up to the person at the front and said we are here now after already getting there at 12 and she did not really do to much to get us a table. After another 5 minutes, we went back up and somehow managed to get a table. Our table was located right by the stage and in a booth, so it was very comfortable.
We came for the unlimited $10 mimosas and a meal (not the $20 all you can eat meal.) My group first ordered mimosas before ordering our started and later main dish. When we got our mimosas, they were extremely warm and did not taste well at all. This happened for about 3 refills or better each with a change of glasses. Each time we were unpleased with the mimosas. Later in our stay, the mimosas were cold again and all was good.
For food, we ordered a starter, the fried pickle dish, and those were really good. 3 of the 4 people in my group (that's including me) ordered the breakfast sandwich. Upon arrival, we waited about 15 minutes for the food, which isn't abnormal. We received it, and were instantly unpleased. The sandwich was on a biscuit and right when I took it out of the wrapping, the bottom crumbled all over the place. I was so hungry, that that didn't matter and I continued to eat it along with the potatoes it came with. The potatoes were really cold and greasy as heck. I took 3 bites and stopped. For my breakfast sandwich, I barely got through half of it. It was so salty and greasy as well that it was unpleasing to eat. None of us finished. Our other friend ordered a scrambled egg and also came with the potatoes. She didn't touch her food as well because it was gross.
We kindly talked to our waiter about it and he quickly got the manager for us. We explained our situation to him and he was completely kind about our poor experience. We did explain the mimosas being warm to him and he was completely shocked because they had used warm champagne for that batch of drinks handed out. He ended up comping our entire meal and drinks, which we were really happy with!
Our waiter and the manager were very nice, so our experience wasn't ruined from their awesome customer service but just the food itself. I don't think I will be coming back here anytime soon, but if I do, I will definitely order something safe.
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