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| - I had no idea that this was a time-share property. They have no association to Cirque Du Soleil! (Check the spelling!) So, if you are a Club member of the REAL Club Cirque, please realize that this place has nothing to do with them. There should be some type of breach in Franchising but, somehow, they've managed not to cross the line?
After traveling HUNDREDS of miles through rain, sleet, and snow for hours, we arrived at the "hotel" at 3:10/3:15. We were not permitted to have the keys until exactly 4 PM by the incredibly rude front desk clerk, Maria. Never have i been told this--i have travelled the world and this beautiful country and stayed in many, many hotels. Most hotels will allow you to check-in early if the room is available (but, of course, this really isn't a hotel). There was also some discrepancy about payment since i had, for the first time, booked through Booking.com. I wanted to speak with the manager but, she couldn't make it before we had to go to our appointment. She was supposed to contact me the next day but, she did not. Well, i completed the paperwork by 3:30 and was told to come back at four even though the room was ready to be occupied. We had an appointment and returned at 8:30. The manager, i was told, did show and waited until 7. I was told she would call me the next day--i'm still waiting. We ate, stayed awake to digest our food and around 11:30 began to get ready for bed. There was a live, 1.5 inch bug in between the sheets within the bed. The late night manager was hesitant to allow us to change rooms. She, of course, didn't waste her breath talking to us. The manager never called us to see if we were alright. The second suite was filthy. My mom's asthma was highly agitated. The "dust" in the window seals had turned to actual piles of hard dirt. There were cobwebs, the walls were filthy, the toilets were dirty, the tub was disgustingly dirty and i don't know when the last time they washed the carpets. My sinuses are swollen beyond belief. I tried to contact management on several occasions. Finally, before i left, they sent the head of security to speak with me. He was very nice and helpful. He has promised to call me today, 12-18-12; i am waiting for his call. Today is 12-22-12 I'm still waiting.
I have never had to endure such poor accommodations. I have never been treated so poorly. I would NEVER purchase a timeshare; nor am i interested in ever staying in one again. Booking.com should have notified me what this really was. But, i guess that is what YELP is for, i'll complain on there about the lack of communication to your potential customers. I feel i've been defrauded; my money is wasted and our health is trying to recover. I would not allow my dead dog to stay at this place. Alas, i shake the dust from my feet and move forward.
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