Sent over my USAA request for a C-Max and Chapman replied I won't walk into their dealership unless a deal is done as 2 ugly previous dealings with these tools has made me very distrustful. They kept saying they could do it but they didn't have my credit... They said they had the deal but when I asked what bank when no applications had been submitted... Then they had my deal but ask them how much at what interest and what payment and 2 days of phone tag asking for the details in writing I was told $730 monthly so did the math and realized they gave me $5000 on a car that KBB says is worth $12000 and my USAA discount gone... 28k car had been financed at 38k. Liars and scammers work here hell will freeze over before I deal with them and yes I am keeping my car
**update ** I got an email from Sales Director Marlo Watkins apologizing for the games but he just could not send me the deal in writing because I would not understand it! This is after I gave him until Monday to get it to me all I can say is WOW!! Do you think he gets just how offensive he is or are these tools really that ignorant?
**** Response to the GM ***
Dear Sir
I did provide your office with all of the details and your team sent inquiries to 7 banks the problem is you are a group of rip off artist who the Internet has killed. You misrepresented my credit claiming there were dings that were not there to justify 12% interest. I bought a car at 3.25% with nothing down so i know you lied. Have a nice life!!