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  • I purchased a groupon for 5 day parking the week before hand and checked their website for all pertinent information. When we arrived, I was asked if I had a reservation. I had never really heard of that before and the Groupon did not mention that this was required or even recommended. Nothing was indicated on the website either. The attendant told me that they were almost full and that I would have to leave my car in uncovered parking even though I had paid for covered. I asked to talk to the manager and when he came out the attendant changed his story and said there was not one spot in covered. We agreed that they could leave it in uncovered if they moved it to covered to as soon as a spot opened up. They were to call the next day and let me know that they had moved it and they never did. By that time we had also missed the shuttle and another one was not arriving for a half hour. We asked if they could call another one because it was me, my sister, and her 6 month old baby and the weather was quite warm that day. They said if one didn't arrive in a half hour they would, which basically was a no. They said we could walk down to the stop light and back around to the light rail station on the other side which was not a feasible option with the baby and our luggage. So we waited in the heat and finally got there. Overall, it was a terrible experience. However, the guy who actually worked the shuttle was very helpful and nice. The only reason I am giving this place 2 stars is that when I arrived back in Phoenix from out of town the person who answered my called (I think her name was Cynthia) was so nice and sent a shuttle to pick us up and even had our car pulled around and ready to go so we could put the sleeping baby right into the car and go. So, be prepared for possibly rude service and make reservations on the weekends. Honestly for the couple bucks more, I would rather park in east economy parking.
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