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| - -5 stars
I had the displeasure of experiencing this bar twice and am now assured I will never go back. I gave it a second chance to see if perhaps I was just unlucky once.
Our server took our drink and food order at the same time. My friend ordered water and I ordered a martini, which came in a rock glass. My friend and I both ordered the Chicken Caesar Kale wrap with peppered fries. Our drinks took 15 minutes to arrive.
Fifteen minutes after the drinks arrived, the server came around and finally noticed my glass was empty and asked if I would like another round. I simply answered 'no....'. Before I could even finish my sentence, with a disgusted look on her face, she grabbed the rock glass and started to take off, just as I was about to order a different drink. Because the music is blaring, I had to yell, 'excuse me' twice, to get her attention. She turned back and I asked her if I could order a different drink. I ordered a vodka/7up, which instead showed up at the table 10 min later as a vodka/tonic.
It was now 40 min after my friend and I ordered the 2 wraps and peppered fries and still no food and no server in sight. I finally flagged down another server and asked her if she could ask our server to come to our table. When the server arrived, I relayed to her the following, "sorry to bother you, but we ordered our food 40 min ago and I was wondering....." and she bolted before I could finish my sentence. Within minutes she brought the food to our table and again, with a look of disgust on her face remarked to me as she put the plates down, "it's only been 35 min!!". Who says that to a customer??? No apology, no care, no professionalism, no friendliness, just MAJOR ATTITUDE!!!
Our wraps were 90% kale, 5% dressing and 5% frozen, prepackaged, tiny chicken cubes, inside the tortilla. The frozen fries were so peppered, that I could only eat a handful and left most of my meal, including the wrap on my plate and left hungry, as did my friend. The chicken/fries were cold and probably sitting at the pass for quite some time. No doubt the server and the food runners had forgotten it there. With that kind of filling and frozen food, it's no wonder it's $4.95.
The server didn't once come to ask how the food was or whether we needed anything else. We never saw her again, until I went outside for a smoke and noticed 5 servers and one hostess outside all taking a break at the same time, while the restaurant/bar was PACKED inside. As a former server/bartender myself, we never took breaks together and only took a break, once the flow of customers died down, never while it's busy and never in herds.
Even though this is a restaurant/bar and NOT A CLUB, you could go deaf with the booming volume that the DJ insists on playing the music. My friend and I had to lean into the table and yell at each other to try to have conversation but failed. This is definitely not the place for conversation with friends or date friendly. I noticed when we left that my friend and I both had sore throats from screaming for an hour and a half.
Normally if service is decent, I'll tip %15. If a happy experience was created by a high level of standard by a server, I will tip %20 or more. Our server's disgruntled attitude and consistent disappearing act, got her exactly what she deserved - her hourly wage and no tip.
If I could give this place minus stars I gladly would. No one should have to endure attitude from a server, any where, any time. I hope this place folds or management gets their act together and starts training their servers. Great service doesn't mean taking orders and delivering food. It's about being polite, friendly, attentive, professional and creating an experience for customers so that they'll want to return. The owner(s) obviously doesn't care for repeat business, quality staff, quality food, customer satisfaction or a good reputation.
Disgusted...
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