I'll take my business to FedEx or the USPS after my experiences with UPS stores.
They are expensive, lack decent customer service, manager is rude and micromanages the staff. Hello, if they can't do the task without your "help" maybe you shouldn't have hired them or maybe you need to alter your training program.
We have gone here merely for the convenience of the location(s) and have had to take business elsewhere for various reasons (purchasing stamps, mailing packages, etc.)
Most recent visit, I arrived with a fax to send but a third customer that came in had hers sent first instead of waiting for mine.Had to wait for transmission receipt before they could send a new fax. Business where my fax was being sent closed during the wait for the other customers fax and mine never went through. Thanks for that.
I have got to remember to stop going there.