A friend and I stopped here after a Cardinals game. We sat at the bar to watch the evening game and were promptly approached. We order our 16 ounce draft beers and I order water with no lemon, no ice and no straw. The beer came quick but I had to ask for my water from someone else almost 10 minutes later and my water had ice and a straw. We ordered our food and it was served to us quickly and exactly as we ordered it; I was able to substitute a hamburger patty for a veggie burger. We had to ask for more water (mine with ice again) and our bill because no one came to check on us for the 2 hours we were there.
Another lady from behind the bar came over and made small talk with us about the game as we were wearing jerseys, she was the only person who spoke more than 10 words to us. She also turned the volume up on the TVs so we could hear the game.
Ive been to the other Islands location in the Paradise Valley mall area, now closed though and never received such poor service. One of the reasons I sit at the bar is to be seen by the tender/server so I won't be neglected at a booth or table. Guess that didn't work at this place.