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  • The employee Sasha who has 10years experience and her decorator that has 25 years experience could not help me create a custom cake. I had too many ideas and I didn't know which idea I wanted so they couldn't help or give advice. I am not a professional in the cake industry so if I am lost I would appreciate if they could give some advice and narrow it down to what I was looking for. But unfortunately I was taking up their time and Sasha stated she had to email other customers. I thought this was rude, I am also a paying customer as well. So I asked if I needed to put a deposit to get more advice then she said "she already given me her time and told me to look up more ideas on online."I understand phone conversation can get confusing but her customer service doesn't represent 10years experience. I wanted to try their custom cakes but unfortunately for their customer service I won't be. WoW I can't even believe SASHA exaggerated the phone conversations! Just to clarify... YOU were too busy telling me " your not sure and you can't advice" then you kept repeating yourself. The whole 1hour 45mins we did not discuss, we got frustrated with each repeating ourselves!! First of all its rude to time customer because now I'm wasting you time while you can make more money! TALK ABOUT ITS NOT ABOUT THE MONEY! Yeah OKAY !!! Let's get this straight Sasha I was able to call another baker who was able to connect the decorator/designer (even though she was busy, she kindly ask me to come in meet her. So we can discuss more.) You didn't even offer to help in this way. No matter how difficult this situation may be you could of done something different to solve the problem! Regardless we're here in Yelp doing the same thing !!! Fighting and stating what had happen but either way all I'm saying your customer service sucks. It's does not match your "so call" 10years experience.
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